Shipping Policy

Shipping Policy

Last updated: April 17, 2026

Thank you for shopping with Pettami. This Shipping Policy explains how and when your order will be processed and delivered.

1. Shipping Coverage

We currently ship only to customers in ：

• The United States, including Alaska and Hawaii
• Australia
• Germany
• Italy
• Spain

We do not offer shipping to other international destinations outside the above-listed countries at this time.

2. Shipping Cost

All orders placed on pettami.com include FREE standard shipping.
There are no additional shipping charges, including for Alaska and Hawaii.

3. Order Cut-Off Time

• Order cut-off time: 12:00 AM (00:00), GMT+8

• Orders placed after the cut-off time will be processed on the next business day.

4. Order Processing Time

United States (including Alaska and Hawaii):

• Order processing time: 2–3 business days

Australia:

• Order processing time: 1–2 business days

Germany, Italy, Spain:

Order processing time: 1–2 business days

Orders are prepared, packed, and dispatched from our warehouse after processing. Business days are Monday to Friday, excluding public holidays.

5. Shipping Origin

All orders are shipped directly from our company-owned warehouse. 

We do not use dropshipping suppliers. Every order is handled, packed, and shipped by our own team.

6. Transit Time

United States (including Alaska and Hawaii):

• Estimated transit time: 8–15 business days

Australia:

• Estimated transit time: 4–5 business days

Germany, Italy, Spain:

• Estimated transit time: 3–5 business days

Business days are Monday to Friday.
Delivery times apply to all destinations within each respective country listed above.

7. Total Delivery Time

United States (including Alaska and Hawaii):

• Total estimated delivery time: 10–18 business days
  (Includes order processing time and transit time.)

Australia:

• Total estimated delivery time: 5–7 business days
  (1–2 business days processing + 4–5 business days transit.)

Germany, Italy, Spain:

• Total estimated delivery time: 4–7 business days
  (1–2 business days processing + 3–5 business days transit.)

Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs clearance, weather conditions, or carrier delays.

8. Customs, Duties, and Taxes

All customs duties, import taxes, and related fees for shipments to the United States are fully covered by Pettami.

Customers will not be required to pay any additional fees upon delivery.、

9. Shipping Carriers

Orders are shipped using reliable third-party international logistics partners selected based on destination, efficiency, and delivery reliability.
Carrier selection may vary depending on logistics availability.

10. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email.

If tracking information is available, it will be included in the confirmation email.
If you do not receive tracking details or would like an update on your shipment, you may contact us at:

Email: info@pettami.com

Our support team will assist you with tracking and delivery status inquiries.

11. Order Cancellation

If you need to cancel your order, please contact us as soon as possible at:

Email: info@pettami.com

• Orders may be canceled before they are processed or shipped.

• Once an order has been shipped, it can no longer be canceled and will be handled according to our Return and Refund Policy.

12. Shipping Delays

While we strive to meet estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including but not limited to customs inspections, weather conditions, or carrier operational issues.

We appreciate your patience and understanding.

13. Contact Information

If you have any questions about shipping, please contact us:

Email: info@pettami.com
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT+8)