Shipping Policy
Last updated: January 9, 2026
Thank you for shopping with Pettami. This Shipping Policy explains how and when your order will be processed and delivered.
1. Shipping Coverage
We currently ship only to customers in the United States, including Alaska and Hawaii.
We do not offer international shipping outside the United States at this time.
2. Shipping Cost
All orders placed on pettami.com include FREE standard shipping.
There are no additional shipping charges, including for Alaska and Hawaii.
3. Order Cut-Off Time
Orders are processed based on China Standard Time (GMT+8, Shanghai).
Order cut-off time: 12:00 AM (00:00), GMT+8
Orders placed after the cut-off time will be processed on the next business day.
4. Order Processing Time
Order processing time: 2–3 business days
Business days are Monday to Friday, excluding public holidays.
Orders are prepared, packed, and dispatched from our warehouse after processing.
5. Shipping Origin
All orders are shipped directly from our company-owned warehouse located in:
Pujiang County, Zhejiang, China
We do not use dropshipping suppliers. Every order is handled, packed, and shipped by our own team.
6. Transit Time
Estimated transit time: 8–15 business days
Business days are Monday to Friday
Delivery times apply to all destinations within the United States, including Alaska and Hawaii.
7. Total Delivery Time
Total estimated delivery time: 10–18 business days
This includes order processing time and transit time.
Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs clearance, weather conditions, or carrier delays.
8. Customs, Duties, and Taxes
All customs duties, import taxes, and related fees for shipments to the United States are fully covered by Pettami.
Customers will not be required to pay any additional fees upon delivery.、
9. Shipping Carriers
Orders are shipped using reliable third-party international logistics partners selected based on destination, efficiency, and delivery reliability.
Carrier selection may vary depending on logistics availability.
10. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email.
If tracking information is available, it will be included in the confirmation email.
If you do not receive tracking details or would like an update on your shipment, you may contact us at:
Email: info@pettami.com
Our support team will assist you with tracking and delivery status inquiries.
11. Order Cancellation
If you need to cancel your order, please contact us as soon as possible at:
Email: info@pettami.com
Orders may be canceled before they are processed or shipped.
Once an order has been shipped, it can no longer be canceled and will be handled according to our Return and Refund Policy.
12. Shipping Delays
While we strive to meet estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including but not limited to customs inspections, weather conditions, or carrier operational issues.
We appreciate your patience and understanding.
13. Contact Information
If you have any questions about shipping, please contact us:
Email: info@pettami.com
Phone: +86 188 8328 2512
Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT+8)
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