Privacy Policy

Privacy Policy

Last updated: January 9, 2026

This Privacy Policy describes how Pettami, operated by Pujiang Fengyuan Home Textile Co., Ltd., collects, uses, and protects personal information when you visit or make a purchase from https://pettami.com (the “Site”), or otherwise communicate with us.

Pettami is a pet products brand established in 2025. We manufacture and sell pet beds, cat beds, and cat trees under our own brand. While our company is registered and operated in China, our online store primarily serves customers located in the United States.

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

Personal Information We Collect

We may collect the following types of personal information when you interact with our Site:

• Contact Information: name, email address, phone number, billing address, and shipping address
• Order and Transaction Information: products purchased, order history, payment confirmation, returns or exchanges
• Account Information: account login details and preferences (if applicable)
• Customer Communications: information you provide when contacting us for support
• Device and Usage Information: IP address, browser type, device identifiers, and interactions with the Site

How We Collect Personal Information

We collect personal information:

• Directly from you when you place an order, create an account, or contact us
• Automatically through cookies and similar technologies when you browse the Site
• From service providers who assist us in operating our website and fulfilling orders

How We Use Personal Information

We use personal information to:

• Process and fulfill orders, including payment, shipping, returns, and customer support
• Communicate with you about your orders or inquiries
• Operate, maintain, and improve our website and services
• Detect and prevent fraud or unauthorized activity
• Comply with applicable legal and regulatory obligations

Payment Processing

Payments made on our Site are processed by third-party payment service providers, including Oceanpayment and PayPal. Payment information is handled directly by these providers according to their own privacy and security standards.

Pettami does not store full credit or debit card numbers on its servers.

Cookies, Analytics, and Advertising

We use cookies and similar technologies to enable essential website functions, analyze site performance, and support marketing activities. These technologies may be provided by website analytics and advertising partners to help us understand how visitors use our Site and to display relevant advertisements.

You can manage cookies through your browser settings.

How We Share Personal Information

We may share personal information with:

• Shopline, which provides our e-commerce platform and hosts our online store
• Payment processors, logistics providers, and IT service providers necessary to operate our business
• Authorities or other parties when required by law or legal process

We do not sell personal information.

Children’s Information

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.

Data Retention and Security

We retain personal information only as long as necessary for the purposes described in this Privacy Policy and to comply with legal requirements. We take reasonable technical and organizational measures to protect personal information, but no method of transmission or storage is completely secure.

International Data Transfers

Our business is based in China, and personal information may be transferred to or processed in countries outside your place of residence. We take reasonable steps to ensure personal information is handled in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Information

Business Name: Pujiang Fengyuan Home Textile Co., Ltd.
Address:
280, Xingbi Dadao, Xianhua Jiedao
Pujiang County, Zhejiang, China 322202

Email: info@pettami.com
Phone: +86 18883282512